Effective Date: December 8, 2024
Last Updated: December 8, 2024
Introduction
Chapter Two Productions Ltd (“we,” “us,” or “our”) operates the PaletteQ application and website (paletteq.com). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and visit our website.
Information We Collect
Information Collected by the PaletteQ Application
Device Identification
- Hardware UUID or Mac serial number (used solely for license validation)
- Instance name (device identifier for multi-device license management)
License Information
- License key
- Customer name and email address (provided during purchase)
- License activation status and usage count
Application Data (Stored Locally Only)
- Project files containing color samples and settings
- User preferences (window positions, theme colors, tool settings)
- Session state for automatic restoration
- Trial activation date stored using encrypted system storage
Bug Reports (Optional, User-Initiated Only)
- macOS version and hardware specifications
- Application state and settings
- Console logs (containing no personal information)
Information Collected by Our Website
Contact Forms
- Email addresses (when you contact us or subscribe to updates)
- Comments and feedback you provide
- Any other information you choose to submit
Automatically Collected Information
- Standard web server logs (IP addresses, browser type, access times)
- Cookies for website functionality (if applicable)
How We Use Your Information
We use the collected information for the following purposes:
License Management
- Validate software licenses
- Prevent unauthorized use
- Manage multi-device activations
- Provide customer support
Application Functionality
- Save and restore user preferences
- Maintain session state between launches
- Enforce trial period limitations
Communication
- Respond to inquiries and support requests
- Send product updates and announcements (with your consent)
- Provide technical assistance
Product Improvement
- Analyze bug reports to fix issues
- Understand feature usage (only from voluntary bug reports)
Third-Party Services
Lemon Squeezy (Payment Processing)
All payment processing and customer financial data are handled exclusively by Lemon Squeezy, our payment processor. We do not collect, store, or have access to:
- Credit card information
- Banking details
- Payment transaction data
Lemon Squeezy maintains its own privacy policy, which can be found at lemonsqueezy.com/privacy. By purchasing a license, you agree to Lemon Squeezy’s terms and privacy policy.
We receive only the following information from Lemon Squeezy:
- Customer name and email (for license delivery)
- Order ID and product information
- License key and activation details
Data Storage and Security
Local Storage
All application data (projects, preferences, images) is stored locally on your device. We do not transmit this data to our servers or any third parties.
Secure Storage
- Trial activation dates are stored using encrypted system storage
- File access uses macOS security-scoped bookmarks
- Network communications use HTTPS encryption
License Data
License information is validated with Lemon Squeezy’s servers using secure HTTPS connections. Validation occurs:
- When you activate a license
- Periodically (every 24 hours) to verify license status
- When you manually check license status
Data Retention
License Information: Retained as long as your license is active, plus 7 days of grace period for offline validation.
Application Data: Stored locally on your device indefinitely until you delete it.
Website Communications: Email addresses and messages are retained until you request deletion or for a maximum of 2 years.
Bug Reports: Retained only as long as necessary to address the reported issue.
Your Rights
You have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal obligations.
Withdrawal: Unsubscribe from marketing communications at any time.
Data Portability: Request your data in a structured, machine-readable format.
To exercise these rights, contact us at support@paletteq.com.
Children’s Privacy
PaletteQ is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the “Last Updated” date
- Sending an email notification (if you have provided your email address)
Continued use of PaletteQ after changes indicates acceptance of the updated policy.
International Data Transfers
If you are located outside the United Kingdom, please note that your information may be transferred to and processed in the UK, where Chapter Two Productions Ltd is based. By using PaletteQ, you consent to this transfer.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Chapter Two Productions Ltd
Email: support@paletteq.com
Website: paletteq.com
For license and payment-related inquiries handled by Lemon Squeezy, please refer to their support channels.
Compliance
This Privacy Policy complies with:
- UK Data Protection Act 2018
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA) where applicable
Note: This privacy policy is provided for PaletteQ version 1.0.2 and reflects our current data practices. We reserve the right to modify these practices and will update this policy accordingly.